Skip to content

Follow us!

Free UK Shipping | Autumn Sale 🍂

    FAQ

    Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email via our contact page.

    Q. Where do you ship from?

    A. We ship our festoon lights from our partnered warehouses in the EU, US, and China.

    Q. How long will it take for my festoon lights to arrive?

    A. Order our festoon lights before 1pm to qualify for free next day delivery. Our free delivery typically takes 1-2 days on our festoon lighting. Other product shipping times may vary.

    Shipping times vary based on customer location and from product-to-product; based on demand and shipping location. There are currently shipping delays from Covid-19.

    Q. How long will it take to dispatch the order?

    A. It will take usually up to 3 business days, while, in peak times, it may take up to 7 business days to dispatch your order.

    Q. Is shipping really FREE?


    A. YES! We offer completely FREE shipping on ALL our products!

    Q. Where is your company located?

    A. Our company's headquarters are located in the UK, while our warehouses and vendors are scattered across China, USA and Europe.

    Q. Which currency will I be charged in?

    A. We process all orders in GBP. 

    Q. Will I receive a confirmation number when I place my order?


    A. Yes, all customers will receive an order number via email after placing their orders. 

    Please contact us if you don't receive one within 24 hours. 

    Q. Can i track my order?

    Yes! All our orders are sent via a tracked delivery service. You'll receive a tracking number via email or SMS when your order is dispatched. Orders can be tracked via our website tracking page.

     Who can I contact if I have a problem with my order?

    A. All inquiries can be made via our contact page.

    Q. How can I pay?

    A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and even Paypal.

    Q. Is Checkout on this site safe and secure?

    A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!

    Q. If I enter my email address will you sell my information?

    A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

    Q. Will I (the customer) have to pay customs?

    A. In most cases, you will not have to pay customs duty, but it depends where you are located, law changes due to brexit, and if you order more than 1 piece. The customer is responsible for the import tax of orders.